UUMAX PLATFORM - ai-powered CX for SERVICE PROVIDERS
Next-generation AI-driven self-service experience for your residential and business customers that is multi-platform, feature-rich, comprehensive, and secure. To learn more, visit the UUMAX website.
3/28/2023 Imageteq is awarded patent #US11614952B2 by USPTO.
Web, Mobile, Voice, IoT
UUMAX enables companies to roll out Web, Mobile, and Voice Customer Experience applications to their residential and business customers without cumbersome custom development. The solution uses modular architecture to support plug-and-play functional blocks and offers world-class user experience. UUMAX addresses all of today’s issues with custom solutions: high TCO, multiple vendors, backend integration challenges, customer support deficiencies, and poor access to underlying data for business analytics.
Value Proposition
Launch Residential and Business My Account apps
Roll out Mobile or Voice apps out of the box
Add new features to your existing My Account apps
Cost reductions
Reduce customer service calls
Vendor consolidation
Revenue preservation and generation
Customer retention
Increase electronic payments
Voice Examples – Alexa, Google, Siri
“Alexa… when is my bill due?” and “I’d like to pay my bill now.”
“Ok Google… I’d like to record a TV show.”
“Siri…I’d like to report an issue.”
Features
Mobile apps (iOS, Android)
Voice apps (Google, Alexa, Siri)
Flexible UX
Multi-lingual
Admin dashboard
Business data & analytics
Existing apps & APIs compatibility •
SSO (TVE, OTT, Billing, etc.)
Cloud or on-premises options
Infrastructure compatibility
Extremely secure